Policies

Name: Taru Farms
Address: Bengaluru, Karnataka, IN
Telephone: +91 77956 16994
Price range: ₹

Shipping & delivery

Area: we deliver within Bengaluru, Karnataka only.
Delivery charges: free on orders above ₹500. Smaller orders have a flat delivery fee, which we tell you on WhatsApp before you pay. There are no other charges.
Processing: we take orders every day, including Sundays. Orders confirmed and paid by 9:00 PM are dispatched the next day; orders after 9:00 PM are dispatched the day after.
Delays: weather, traffic or other unforeseen events can affect delivery times. If there is a significant delay, we tell you on WhatsApp.
Confirmation: we confirm every order on WhatsApp, and may call you to check details before dispatch.
Bulk and gifting orders: delivery dates, locations and charges are agreed in your quote.

Cancellations and changes: allowed within 2 hours of ordering or before 9:00 PM on the day you order, whichever comes first.
After that: we make your order fresh once it is confirmed, so it can’t be cancelled or changed once nightly preparation has begun.
Returns: our products are food, so we can’t accept physical returns after delivery.
When we will put it right: if you received the wrong variant or product mix, the packaging arrived physically damaged, or there is a verified quality concern.
How: a replacement, or a full or partial refund, depending on the issue. Refunds are paid by UPI.
How to report it: contact us within 24 hours of delivery on WhatsApp (+91 77956 16994) or by email (hello@tarufarms.in), with clear photos of the product and packaging and a short description.
Custom-label orders are made for you and can’t be cancelled once production has started.

Prepaid only: we currently accept UPI. We may add other options later. No cash on delivery.
Confirmation: your order is confirmed once we have verified your payment, and we confirm it on WhatsApp.
Security: we never ask for or store your UPI PIN, bank login or other confidential payment details. You pay through your own UPI app.
Prices: in Indian rupees (₹), inclusive of applicable taxes unless stated otherwise. Prices can change, but a confirmed order is billed at the agreed price.
Payment problems: contact us on WhatsApp or by email.

What we collect: your name, mobile number, delivery address, email (where applicable), order details, and anything you choose to share with us on WhatsApp or by email.
This website: has no accounts. If you send a bulk enquiry through our form, we receive your details by email (and on WhatsApp if you choose it) and use them only to reply with a quote. We count visits with a statistics tool that uses no cookies and stores nothing that identifies you.
How we use it: to process and deliver your order, send order updates, answer your questions, support you and improve our service. We don’t send unsolicited marketing.
Sharing: we never sell, rent or share your information for marketing. We share it only to complete your order (for example, with our delivery partner) or when the law requires it.
WhatsApp is run by Meta, and its own privacy policy applies to messages sent through it.
Security: we take reasonable care to protect your information, though no electronic method is completely secure.
Your rights: you can ask us to update or correct your information, or delete it where the law allows, on WhatsApp or by email.

How we make it: our nuts are dry roasted with no added oil and packed straight after preparation.
Storage: keep the jar in a cool, dry place away from sunlight and moisture. Close it tightly and use a clean, dry spoon.
Shelf life: see the date printed on the label. Flavour and crunch are best soon after opening.
Natural variation: small differences in colour, size and texture between batches are normal and do not affect quality or safety.
Allergens: our products contain tree nuts, and may contain or be processed alongside other tree nuts, peanuts, sesame and other dry fruits. If you have an allergy, please take care.
Damaged or doubtful product: contact us within 24 hours of delivery on WhatsApp, with photos.

Acceptance: by using this website or placing an order, you accept these terms and the policies on this page.
Ordering: orders are placed on WhatsApp. An order is confirmed once we confirm it and your payment is verified.
Product information: we take descriptions and details from our jar labels and keep them accurate, but natural variations between batches may occur. If anything differs, the label on your jar applies.
Pricing: in ₹ and subject to change. The price is fixed once your order is confirmed.
Availability: if an item becomes unavailable after you order, we will contact you about an alternative, a replacement or a refund.
Our content: the text, photos, graphics, logo and branding on this website belong to Taru Farms. Please don’t copy or reuse them without our written permission.
Liability: Taru Farms is not liable for indirect, incidental or consequential losses, except where the law requires. Your rights as a consumer are not affected.
Changes: the latest version of these policies is always on this page.
Governing law: the laws of India. Disputes fall under the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

WhatsApp +91 77956 16994 · hello@tarufarms.in · Every day, 8 AM–9 PM

Last updated 21 October 2026